Nothing to say, yet
Transcription
Supplemental coaching can be helpful for improving emotional intelligence, particularly self-awareness. Journaling and observing others can enhance understanding of interactions and provide insights for personal growth. A story is shared about a bank employee who demonstrated excellent customer service despite being introverted. By observing her and journaling thoughts, her potential for leadership was recognized and discussed with the bank president. Providing books on emotional intelligence, such as "My Iceberg is Melting" and "Emotional Intelligence 2.0," can further develop emotional intelligence skills. When it comes to emotional intelligence, there's a lot of things you can do with supplemental coaching. I love to prescribe for emotional intelligence, especially self-awareness, is journaling and observing. When you observe other people, most people don't take the time to do it. Just sit and observe and journal people, how they interact, what they do well, where they have opportunities to improve. And what it does is it fuels your mind of what to do and what potentially not to do. Let me share with you a very cool story that transitioned to the president of a bank. There was a bank that we did a lot of work with. They were a client, and we also do and still do this day, do our business banking with them, even though they're now a credit union. They were bought out by a credit union, which is pretty unusual. And I remember sitting in the lobby waiting for my banker, who is the president of this marketplace, John. And I would just sit, and it was this young lady who was in the third teller station, and everybody would walk by the first two tellers all the time. And I'm like, boy, this is so unusual. And after about 20, 30 minutes, and I was early for my meeting, and John was running late, so I had a lot of time, and I started to write down. She knew everybody's name. She knew everybody's business interest. So when I would go to her, I found myself going to her station because I had multiple accounts, and she would say, oh, is this for your volleyball account? Is this for your business account? Is this your personal account? She knew. Now, here was the funny thing. Unbelievably introverted, unbelievably shy. So on the surface, oh, that's not leadership material. And so what I did is I would journal these thoughts. So I sat down with John. I said, you know, what do you think of Ashley? He said, oh, she's great. I said, what do you like? And he said, well, you know, her record keeping is good. Her drawer is always 100%. And he starts answering tactically. And I said, what's her goal? He said, actually, I don't know. I said, okay. Would you mind if I looked into it for you? He said, yeah, I would love it, Tim. I said, okay. I said, I come back to him. I said, she wants to go into leadership. And he gets this jaw-on-the-ground look. And he said, really? And I said, yeah. And I said, let me share some observations with you. And I started to share. So I come in one day, and there he is reading the newspaper in the lobby. I said, what are you doing? He goes, I'm observing. He said, this is really interesting to do this activity. When you observe other people and you prescribe other people to observe, it's calming. It's reflective. It fuels the mind positively if you structure it well. Number two, when it comes to emotional intelligence, get people books. One of my favorite books is My Iceberg is Melting by John Cotter. And it's about a penguin community. It's a fable. Have somebody read it and share with you. So what did you learn about it? What did you learn about yourself? What do you think you might do differently as a result of reading this book? It is a very thought-provoking book on this thing called change, which draws upon some of the attributes of emotional intelligence. Number three, Travis Bradbury books. It is very, very, very, very in-depth. It is very much into the analytics, the science, statistical observations of, or statistical data, I should say, of emotional intelligence. But it really educates. Many people don't even know what emotional intelligence is. And the phrase emotional intelligence almost drives people to say, well, I'm pretty emotional intelligence because I don't want to say that I'm dumb. It's not an intelligent dumb thing. It's about drawing upon your emotions. So think about prescribing a book such as Emotional Intelligence 2.0 by Travis Bradbury.
