Listening Chat

Listening chat is about asking questions to gain different perspectives and feedback. It's important to give someone else a voice, even if you don't agree with what they say. Take notes and follow up on previous conversations to show trust. The main goal is to serve others better and be grateful for the opportunity. Listening chat is when you literally Here are some suggested questions. What are you seeing that you think maybe I'm not seeing? What are you seeing that maybe I need to pay more attention to? What's some perspectives you think I need to be more aware of, not assuming I'm not aware, yet that you think I should pay more attention to? What are some better ways that I could serve you? And the key to a listening chat is to give somebody else a voice. Yes, you're going to hear things that you do not like. Yes, you're going to hear some things that may not resonate with you. The key is to literally say thank you. You can always come back. Take notes. You can always come back. You can always ask somebody. Look, I want to get back to our conversation. A couple weeks ago you mentioned XYZ. And that also demonstrates trust. That you listened, but you took notes, and you wanted to come back. Yet in the moment of asking for a listening chat, you're asking for perspectives. You're asking for feedback. You're asking for opportunities to serve somebody better. And all you can do, or should do, is say thank you.