Pod Ep 1.2

Juan discusses the importance of crucial conversations and how they can help improve communication and resolve conflicts. He shares his personal experience of a disagreement with his grandmother and emphasizes the need for compassion and understanding in such conversations. Juan's mother, a nurse with experience in crucial conversations, also shares her insights and how they have helped her in various work settings. The podcast concludes with Juan expressing his hope to mend his relationship with his grandmother through effective communication. Hello everyone, this is Juan, your host for this week's podcast on how we can communicate with the main focus on information to understand the meaning of what it is to have a crucial conversation. To start off by giving an overview that is dear to my heart because I myself have problems with communication. I recently had a disagreement with my grandmother and because I couldn't communicate with her, we are currently not talking. To give more of an insight into the situation, it all started right after we were coming back from the store. We got to our apartment and I went to go check the mailbox. I was named after my grandfather, so we both have exactly the same name. My grandma is very stubborn and set in her ways, thus she insisted that I had taken my grandfather's mail. My grandma started yelling and getting angry at me. I had no idea what to do or how to react. I started getting mad too and was even talking back to her, which made the situation even worse. A crucial conversation is between two or more people with different opinions and showing compassion by listening to what they have to say and resolving any issue. It is putting yourself in their shoes. At times, crucial conversations can go sideways depending on what the subject is and how each person reacts by the questions or remarks being made, but for the most part of having a crucial conversation usually works to solve an issue. Now, here is my mother who is an RN, team lead who works in a hospital and has a lot of experience with the crucial conversations with people she works with as well as patients. Hi Juan, thank you for having me. I've been a nurse for about 12-13 years. I work in many different settings like home health, in a clinic and in a nursing home and also at the hospital lately. That's been my latest gig. The good thing about when having a crucial conversation is that it can have a huge impact in your life. An example that can be brought up about what it is to have a crucial conversation is confronting your co-worker about his or her behavior. I myself have a hard time giving co-workers feedback when they are not doing something right or if I need to have a conversation with my own family. With this being said, I have an example that can give an overview of myself having a hard time with communication. The example I want to bring up is when my grandma was thinking I was taking my grandpa's mail, which made me angry and we ended up arguing instead of talking about it. Have you found good use after going through the crucial conversation training? I found it very useful. They actually make us go through crucial conversation training the minute that you start working at the hospital, which I was very thankful for. I wish that I would have learned this sooner than later only because now I feel more prepared when I talk to people when there is an issue. I had an issue at work where this girl wasn't pulling her weight. I felt as if I was doing all the work. I didn't know how to approach her. I did some research on what a crucial conversation is. After researching a crucial conversation, I approached her. I put myself in her shoes and showed compassion by being a good person. I was a good person. I was a good person. I was a good person. I was a good person. I was a good person. 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I was a good person I want everyone to know that you can have a Crucial Conversation just about anywhere with anyone. It can be at home with family, siblings, at work, or even if you're standing in line with a stranger. After learning and practicing how to use Crucial Conversation techniques, I hope to regain my relationship with my grandma and hope to be able to move back in with her. I have understood the idea of having Crucial Conversations by the examples given by my mom who has worked in a hospital for Kaiser for about 8 years and has used it more often than none. Alright, last question. How did Crucial Conversations help you? It has helped me to maintain good relationships at work. It has taught me how to deal with difficult situations. It has helped me to talk to coworkers and avoid situations from blowing up. That's why I'm thankful that I've learned how to do or how to use Crucial Conversations. Now that we are at the end of our podcast episode, I just want to thank everybody for listening and hope that it helps you as much as it helps me. I just hope that some of these examples that I brought into my podcast episode help you navigate through difficult conversations and obtain good outcomes. What I also want to get out of this podcast is just a reflection of myself, of how I am with my grandma and hoping to meet with her and hoping that we can sit down and have a good conversation. Whenever that is and when that happens, I will be ready to listen and put myself in her shoes and understand where she is coming from. Alright mom, so this is the end of my podcast and I just want to thank you for your information and great experiences that you can bring into this podcast and hope that this helps me and helps you and hopefully everybody who is dealing with Crucial Conversations. So, thank you for being here mom. You're so welcome. Glad to be here. Thank you for having me. I want to give thanks for our body carrier called Daddy's Music which are Price of Freedom and Ambient Piano and Strings. The next I want to give thanks is by another carrier which is from Pavlik Music called Reflected Light. I would say this has been a journey learning the tips and methods on Crucial Conversations, but what about Body Dynamics? That I will give more information about this next topic once I have everything situated. And again, thanks for listening. See you next week. See you soon. Bye bye. www.mooji.org Copyright © 2020 Mooji Media Ltd. All Rights Reserved. No part of this recording may be reproduced without Mooji Media Ltd.'s express consent. www.mooji.org