Pod episode

Juan discusses the importance of understanding the concept of a crucial conversation, sharing a personal experience of a communication problem with his grandmother. He emphasizes the need for compassion and listening to different opinions to resolve issues. Juan's mother, Yesi, who works in a hospital, shares examples of crucial conversations she has had at work. For more information, visit www.FEMA.gov. Good morning and good afternoon. This is Juan from How We Can Communicate with the main focus with information to understand the meaning of what it is to have a crucial conversation. To start off by giving an overview that is dear to my heart because I myself have problems with communication. Recently, I had an disagreement with my grandmother and because I couldn't communicate with her, we are currently not talking. I'm hoping that this episode helps you and I to learn how we can communicate better. A crucial conversation is between two or more people with different opinions and showing compassion by listening to what they have to say and resolving any issues. It is putting yourself in their shoes. Sometimes, crucial conversations can go sideways depending on what the subject is and how each person reacts by the question or remarks being made, but for the most part, having a crucial conversation usually works to solve an issue. Now, here is my mother, Yesi, who is an RN, team lead, who works in a hospital and has a lot of experience with having crucial conversations with people she works with as well as her patients. We have been talking about how hard it is to have a crucial conversation when things come up and you have to be the one leading the conversation. Here, my mom will be giving some examples from her experience of having crucial conversations with people at work. For more information, visit www.FEMA.gov