POD EP 1

Juan discusses the importance of crucial conversations and how they can help improve communication. He shares personal examples of conflicts with his grandmother and a coworker, and how practicing crucial conversation techniques helped resolve these issues. Juan's mother, an RN, also shares her experiences with crucial conversations in the workplace. Overall, Juan emphasizes the need for everyone, including young adults, to learn how to have crucial conversations to deal with difficult situations and maintain good relationships. He hopes to use these skills to repair his relationship with his grandmother. The podcast concludes with Juan expressing gratitude and hope for the future. Hello everyone, this is Juan, your host for this week's podcast on how we can communicate with the main focus on information to understand the meaning of what it is to have a crucial conversation. To start off by giving an overview that is deep to my heart because I myself have problems with communication. I recently had a disagreement with my grandmother and because I couldn't communicate with her, we are currently not talking. To give more of an insight into the situation, it all started right after we were coming back from the store. We got to our apartment and I went to go check in my box. I was named after my grandfather so we both have exactly the same name. My grandma is very stubborn and set in her ways as she insisted that I had taken my grandfather's mail. My grandma started yelling and getting angry at me. I had no idea what to do or how to react. I started getting mad too and was even talking back to her which made the situation even worse. I am hoping that this episode helps you and I to learn how we can communicate better. So this is an overview of a crucial conversation that I will be explaining to you. A crucial conversation is between two or more people with different opinions and showing compassion by listening to what they have to say and resolving any issue. It is putting yourself in their shoes. Sometimes, crucial conversations can go sideways depending on what the subject is and how each person reacts by the question or remarks being made. But for the most part of having a crucial conversation usually works to solve an issue. Now, here is my mother who is an RN, team lead, who works in a hospital and has a lot of experience with the crucial conversations with people she works with as well as patients. We have been talking about how hard it is to have a crucial conversation when things come up and you have to be the one leading the conversation. Here, my mom will be giving some examples from her experience of having crucial conversations with people at work. Hi mom, how are you? Good, thank you for having me. I have some questions that I want to give you throughout my podcast. The first one is, how long have you been a nurse? I have been a nurse for about 10 to 12 years, working in many different settings. Some things to think about when having a crucial conversation is that it can have a huge impact in your life. An example that can be brought up about what it is to have a crucial conversation is confronting your co-worker about his or her behavior. I myself have a hard time giving co-workers feedback when they are not doing something right or if I need to have a conversation with my own family. With this being said, I have an example that can give an overview of myself having a hard time with communication. Another example I want to bring up is when my grandma was thinking I was taking my grandpa's mail, which made me angry and we ended up arguing instead of talking about it. So here's my next question. Have you found good use after going through the crucial conversation training? I found it very useful. They actually make us go through crucial conversation training. The minute that you start working at the hospital, which I was very thankful for. I wish that I would have learned this sooner than later, only because now I feel more prepared when I talk to people when there is an issue. I had an issue at work where this girl wasn't pulling her weight. I felt as if I was doing all the work. I didn't know how to approach her. I did some research on what a crucial conversation is. After researching a crucial conversation, I approached her. I put myself in her shoes and showed compassion by being a good listener. Turns out she was having a hard time at home. She apologized and didn't realize she wasn't pulling her own weight. After our conversation worked out better overall. That was the first time I thought that method worked. Now, this is what I'm hoping to happen with my grandmother. Now, if you could give a piece of advice to someone about your experience after learning how to have a crucial conversation, what would it be? I would say that it's very important for everyone to learn how to have a crucial conversation. Not only as adults, but somehow teach it in school, teach it in high school. So that way young adults who start working understand how to deal with difficult situations. I want everyone to know that you can have a crucial conversation just about anywhere with anyone. It can be at home, with family, siblings, at work, or even if you're standing in line with a stranger. After learning and practicing how to use crucial conversation techniques, I hope to regain my relationship with my grandma and hope to be able to move back in with her. I have understood the idea of having crucial conversations by the examples given by my mom, who has worked in a hospital for Kaiser for about eight years and has used it more often than none. Alright, last question. How did crucial conversations help you? It has helped me to maintain good relationships at work. It has taught me how to deal with difficult situations. It has helped me to talk to coworkers and avoid situations from blowing up. That's why I'm thankful that I've learned how to do or how to use crucial conversations. Now that we are at the end of our podcast episode, I just want to thank everybody for listening and hope that it helps you as much as it helps me. I just hope that some of these examples that I brought into my podcast episode help you navigate through difficult conversations and obtain good outcomes. What I also want to get out of this podcast is just a reflection of myself, of how I am with my grandma and hoping to meet with her and hoping that we can sit down and have a good conversation. And whenever that is and when that happens, I will be ready to listen and put myself in her shoes and understand where she is coming from. Now, like I said, this will be the end of my podcast and I want to thank everybody. Alright mom, so this is the end of my podcast. I just want to thank you for your information and great experiences that you can bring into this podcast. I hope that this helps me and helps you and hopefully everybody who is dealing with crucial conversations. So, thank you for being here mom. You're so welcome, glad to be here. Thank you for having me. I would like to just give credit to Pixabay and giving me the opportunity to choosing music for my podcast. The first two that I really want to give thanks to is called Daddy's Music, which is a piece of freedom, ambient piano and strings. The next music that I chose, which I really like and that I used in my podcast is called Reflected Light by Serge Patkins Music. I really enjoyed making this podcast. I hope all of you had a really great time. I just would also like to give credit to my mom because she has given me all the great information and experience as myself. Hopefully, with all of that, I hope to regain my relationship with my grandma. Hopefully, this is a lesson learned to not talk back to someone who you love and someone that you should be caring about. I just hope that that can happen. Thank you for everyone listening to my podcast. I would like to see more what to come in my future. Maybe another podcast, I don't know. Thank you. Thank you. Thank you. Thank you. Thank you. Thank you. Thank you. Thank you. Thank you. Thank you. Thank you. Thank you. Thank you. Thank you. Thank you. Thank you. Thank you. Thank you. Thank you. Thank you. Thank you. Thank you. Thank you. Thank you. Thank you. Thank you. Thank you. Thank you. Thank you. Thank you. Thank you. Thank you. Thank you. Thank you. Thank you. Thank you. Thank you. Thank you. Thank you. Thank you. Thank you. Thank you. Thank you. Thank you. Thank you. Thank you. Thank you. Thank you. Thank you. Thank you. Thank you. Thank you. Thank you. Thank you. Thank you. Thank you. Thank you. Thank you. Thank you. Thank you. Thank you.