LOC Yellow Activity

When facilitating activities during the progress stage, if you're not seeing the desired improvement, increase the activity and repetition. Many people won't practice on their own, so it's important for coaches to facilitate and ask themselves what activities can increase knowledge, skill, and behavior. Repetition and positive reinforcement are key. Coaches need to be conscientious and ask themselves what needs to be facilitated for true improvement. When facilitating activities and you're now at the yellow light, the progress stage, one of the key things that if you're not seeing the progress, you're not seeing the improvement that you would like to see or potentially the person you're coaching would like to see, increase the activity. So let's say that we have somebody who's got to handle an angry customer and they need to be more professional and need to be more fluent in terms of their positivity and their conversation skills. Whatever it might be, increase the cadence of practice. Increase the cadence of repetition. See, most people won't practice or facilitate activities on their own. That's why we're the coaches. So when you're at the yellow light moment, ask yourself, what am I seeing from progress? What am I not seeing from the progress stage? What activities can I facilitate that would increase the knowledge, the demonstration of the knowledge, as well as the skill? And remember, there are three tiers of learning, knowledge, skill, and behavior. Knowledge, do they know what to do? Skill, have they practiced it? Have they demonstrated it? Have they simulated it? And then the behavioral component always comes from two things, repetition and positive reinforcement. So with the people that you're coaching, make sure at the yellow light stage with activities, if you are not seeing the progress, quite frankly, we are all guilty of this as coaches. We just have conversations. There's nothing wrong with that. Yet you cannot improve what you do not practice. So when you're coaching, we have to be conscientious as coaches to ask ourselves, what do I need to facilitate? What do they need to practice to truly improve? If you answer that question and really ask yourself that question at the start of every one of your coaching relationships, you're going to be wildly successful.