Siddharth Parnam

Siddharth is an experienced Salesforce administrator and developer with over six years of experience. He has worked with various industry leaders and clients, implementing CRM solutions. He is skilled in sales cloud and service cloud, and has created solutions for campaign management, lead management, order management, account management, and case management. He is familiar with different SDLC models and proficient in APEX solutions, system integration, and data analysis. He also has experience with Salesforce omnichannel, Einstein bots, lead assignment rules, Microsoft SQL, and Salesforce Flow Builder. Overall, he has a strong understanding of the Salesforce environment. Hi, I'm Siddharth, a seasoned senior Salesforce administrator and developer with experience spanning over six years. My journey has been marked by impactful CRM implementations. I bring a wide range of experience that encompasses sales cloud and service cloud from market industry leaders like working for Telenor Norway, Telefónica Germany, CPA Ontario Canada, and other North American clients like Durability Windows and Loads and Trend Hunter. I have crafted elegant solutions for critical CRM functions that include campaign management, lead management, order management, account management, and case management. I am familiar with diverse SDLC models such as CRUM, Agile, and Waterfall. I am proficient in tailoring APEX solutions related to visual boards, lightning components, and lightning web components. I also excel in integrating systems using REST, SOAP, and XML web services using connected apps. I have navigated data-related complexities, configured, integrated payment gateways, and provided crucial insights through dynamic reports and dashboards. And I also configured numerous personalized reports. I have a good understanding of Salesforce omnichannel and Einstein bots that enhances customer engagement through AI-powered interactions. I have configured Einstein bots from the scratch, the total functionality. Additionally, I also have good experience working on various lead assignment rules that is very similar to case routing rules that streamlines lead distribution strategies and optimizing team workflows. I also possess knowledge in Microsoft SQL, and I have configured various SQL queries as well. My proficiency also extends to Salesforce Flow Builder, where I have configured numerous flows, workflows from the scratch. I also have a good understanding of configuring profiles, custom objects, report types, and validations on these custom objects and standard objects, ensuring a tailored experience that aligns with business needs. So overall, I have a good understanding of Salesforce environment as I worked for more than six years. Thank you.