oral anglais

During a recent trip to England, a customer had several challenges, including their visa card being blocked and high phone charges. The company apologizes for the inconvenience and is working to resolve these issues. They understand the importance of customer security and convenience. They are also aware that some establishments in England only accept MasterCard, and they are working to expand accessibility. The company regrets the unexpected expenses and will investigate to prevent it in the future. They take customer feedback seriously and are committed to improving the booking experience. They value customer trust and strive for the highest standard of service and satisfaction. Ladies and gentlemen, I appreciate your attention as I address a recent issue brought to attention by one of your dear customers. It has come to your notice that during the trip to England, one of the consumers encountered several challenges that led to considerable dissatisfaction. I would like to take this opportunity to address this concern and assure our customers and all our clients that we are committed to resolving such issues promptly and efficacely. First and foremost, I want to extend our sincere apologies to the consumers who experienced the inconvenience of having their visa card blocked during their trip. We understand the frustration and inconvenience this must have caused, especially when relaying our cards for transactions abroad. Please be assured that the security and convenience of our consumers are of utmost importance to us and where security measures are put in place to protect against fraudulent activities. We understand the impact they can have on the consumer's travel experience. First and foremost, we have been made aware that the visa network is not readily accepted in many ATMs and stores in England and that some establishments only accept MasterCard. This is certainly not the experience we aim to provide for our consumers and we are actively working to expand the accessibility of services, especially in popular travel destinations like England. Regarding the exorbitant phone billing incurrence after contacting our bank's emergency hotline, I want to express our distaste and regret for any unexpected expenses our customers had to bear. We acknowledge that our customers should not be burdened with excessive charges, especially during emergencies. We will be investigating this matter further to understand the circumstances and take appropriate action to prevent such incidents from occurring in the future. In conclusion, I want to assure our consumers and all our clients that we take their feedback seriously and are committed to improving their booking experience, both domestically and internationally. We value the trust you place in us and we are dedicated to uploading the highest standard of service and customer satisfaction. Thank you for your attention and please feel free to reach out to us with any further concerns or feedback. Sincerely, goodbye.