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Transcription
The 4-step model for coaching conversations starts with an awareness conversation, followed by implementing the model with a learning project, discussion, activity, and ending the learning project. The learning project involves discussing examples and efforts to influence teammates. Activities may include practicing tough conversations. Repetition and constant application are important for change to occur. Sessions should be around 8 to 12 minutes long. The 4-step model is a very simple model as we have discussed. Now remember when you're starting a coaching conversation, you're going to start with an awareness conversation. That objective is twofold. The first objective is to just simply build awareness. The second objective is to establish a coaching cadence such as let's get back together and let's meet every single week and discuss this. After the awareness conversation, you're going to implement the 4-step model. First, learning project. Second, discussion where you're going to use your questions. Third is going to be an activity. And then you end the learning project. So if we're coaching someone to be a more positive teammate, the learning project might be, Bob, come in next week with two examples of where you really made a dedicated effort to influence your teammates and what went well and maybe what was challenging. That learning project will start every coaching conversation. So when he comes in, you can say, what happened? What went well? What did you learn? What are you going to do differently? What can I do to assist you? What do we need to practice in terms of your teammate interactions? Now after discussion, you may decide and would encourage you to do so to do an activity such as sounds like you had a tough conversation with Lisa. Let's practice that together. And by doing that, what you're doing is you're facilitating positive change. And when the activity is done, you can certainly have more discussion. Yet then you want to end the conversation and say, you know what, Bob, next week, come in with another example where you influenced your teammates and you really made a strong, dedicated effort. Now this seems redundant. It is. The reason it's redundant is that repetition requires practice and constant application for change to cement itself. Remember, people change in three directions. Effort, progress, or result. One or two sessions is not going to turn somebody to the level that you want them to. So remember, be patient. Sessions should be about 8 to 12 minutes in length.
