Introduction To Customer Service

Customer service is when organizations make sure employees follow their policies to provide support to customers before and after they buy/use their products. This course teaches how to communicate effectively, provide information, and address customer doubts. It also focuses on understanding competitors and building customer relationships. Participants must create portfolios to show they understand and can apply good customer service principles. Hi, everyone. Today's topic will be customer service and exactly what would we say is customer service. Customer service, in a simple way, is considered the holistic approach taken by organizations to ensure that employees adhere to the organization's policies, procedures, processes to ensure optimal support to the customer before and after buying and before and after using the organization's product. So this courseware is designed to teach participants how to detect verbal and nonverbal communications of misconceptions on the use of products, provide substantial and relevant information to remove doubts associated with the organization's core products, overcoming customers' indifferences towards purchasing the brand. Now, this will also, this courseware will also assess the organization's core brand limitations against the competitor's product, encourage the customer to understand how the limitations fit into the overall well-being of the customer. The course will also focus on two main areas of customer service. One, the customer's expectation of credible information, and two, building customer relationships. Now, at the end of this course, the participants will be expected to develop individual portfolios with a minimum of 80% grading to demonstrate an understanding and ability to apply the principles governing good customer service. Okay, Pam?