ScottMadden

Generative AI is a powerful technology that can transform businesses. It can enhance customer service by improving knowledge management systems and detecting tone and sentiment in interactions. It can also streamline organizational processes and provide AI advisors to assist agents. Generative AI can ensure compliance with rules and regulations, recommend locations for expansion, and benefit every department in a shared service organization. It can analyze employee performance, improve financial forecasting, and optimize supply chain operations. Generative AI is available now and can revolutionize your organization. Contact Scott Madden to start your generative AI journey. In the past decade, we've seen AI technologies advancing at light speed, from robotic process automation and chatbots to virtual agents and conditional AI. But none of these technologies have the diverse capabilities of generative AI. And while Chad GPT and DALI have gotten a lot of headlines, businesses using a shared service model are realizing the generative AI can do a lot more than just entertain, update resumes, and improve emails. It can transform how business is done. When implementing generative AI into customer service, you'll notice a shift toward more and more tier zero interactions away from tier one and tier two. How? It can enhance traditional knowledge management systems, leading customers and your agents to find answers faster. It can read between the lines of an interaction to detect tone and sentiment and seamlessly pass it off to a tier one or tier two agent if needed. Large language modules can also translate native languages into tier one and tier two agent languages in near real-time speed, removing language as a factor for organizations considering expansion. Let's talk about productivity. Generative AI can actually learn your organization's processes and streamline them for you. And you can empower your tier one and tier two agents with new AI advisors to help them with tricky conversations. Now imagine having a compliance expert on retainer that has all the guidelines and regulations for every region in the world memorized. Generative AI can help ensure rule-based protocol compliance and minimize human error. Looking to expand or move locations? Generative AI can quickly recommend locations based on recent labor data, socioeconomic data, infrastructure data, and more. Generative AI can transform every department in your shared service organization. Your HR department can use it to analyze employee performance data to generate more objective and constructive performance evaluations. Your finance department can use it to develop and answer questions around expense policies and to improve forecasting, planning, and budgeting using years of historical financial reports. And generative AI can advance your supply chain operation by conducting end-to-end supply chain planning for advanced out-of-stock prevention. Generative AI is real and it's here, and we're ready to help you explore the many ways it can transform your organization. Contact Scott Madden to begin your generative AI journey.