Al Mamsha Street 14

The organization failed to provide enough training for end users when implementing advanced capabilities, leading to employees being unfamiliar with new systems and continuing to use old methods like Excel. Neglecting training and user engagement hindered the successful integration of new tools into daily work practices. Slide. Insufficient training and user engagement. Although the project team was building advanced capabilities such as integrated business intelligence dashboard, the organization did not invest sufficiently in parallel training programs for end users. When the systems were eventually rolled out, many employees were unfamiliar with how to use them, unsure of the benefits and in some cases unaware of their existence. Instead, they continued using their old methods such as separate Excel spreadsheets or legacy reporting systems. This reflects a neglect of the knowledge and ability dimensions of change adaption, which are critical for embedding new tools into daily work practices.