Nothing to say, yet
Transcription
The person called the receptionist to complain that their room was too small. They had seen a bigger room on the website, but their actual room was smaller than expected. The receptionist apologized for the misunderstanding and offered to move them to a bigger room the next morning at 10 o'clock. The person agreed and thanked the receptionist. Hello. Hello, receptionist, how can I help you? Yes, I'm afraid I have a problem. My room is too small. Is there any available bigger room? I'm sorry, I didn't catch any of that. Can you explain please? Look to the room on your website, but my room is too small. It was bigger in the photo. Oh, I realized. Really sorry for this misunderstanding. We've already sent you a trolley. Yes, thank you, but it can't solve my problem. Do you mean to tell that you want to move into another room? You've lost me. Yes. I'm sorry, but there isn't any available room now. We can offer you to move in tomorrow morning. Can you repeat the last words? When? Tomorrow morning at 10 o'clock. Okay, thank you. We apologize again. Goodbye. Have a good day. Goodbye.
