Client Closing and Objection Training

The main ideas from this information are that the speaker is recording a voice call on Discord to practice a script. They discuss how the introduction should sound more natural and authentic. They also discuss offering a 10% discount for first-time clients and gathering information about the customer's needs. They make edits to the script and discuss how to phrase certain questions. Okay, I found a voice recorder online, so it's already recording now, so we can start. Okay, what? Right through the Discord? Okay, cool. Yep, so what we'll do is, John, if you can go through the script now, and then I'm going to play the customer, right? And then we'll work through it and see how authentic and how natural it feels, and where it feels kind of inauthentic to you. I'm going to go exactly by the script. I'm going to copy the, not what I would say, but I'm going to copy the script. Exactly. And then after that, after we go through, then we'll be like, okay, I would change this, I would change this, I would change this, right? And then from there, we will try to edit it, and then from there, we'll play some objections. Okay. So from... Yeah, absolutely, man. Already from step... Already from part one, I'll just chuck this out there, I noticed in the call, it sounds like a telemarketer call. Hi, is this Bob? No one wants to admit to who they are on the phone if they don't know who you are, so I always open up, hey, this is John from Master Sparkler's Cleaning Service. Is this George? Do you know what I mean? So they're like, okay, it's the cleaning service that I contacted. Do you know what I'm... Does that make sense? Sure. I'm just, I'm editing it now. Perfect. Okay. Yeah, that's what I do. That's what I say as well. Like I always get them to speak up when I call them. Yeah, so I don't check yet. Introducing first, I think, is pretty important. So, great. Is this George? Is this Bob? How are you doing today? Yeah, I'm good. I don't really get into a conversation like that, but if that's what's going to work, then by all means, let's do that. Sorry. Is this... This is John from Master Sparkler's Cleaning. How are you doing today? Yeah, this is... This is... I'm doing well. Awesome, man. Great to hear. Great to hear. Look, we've received your details from Facebook. It was told that you're needing some window cleaning done. Now, I want to put, instead of done, you're looking to have some window cleaning, like the... I don't like the word done. If that makes sense. I heard PJ and Jen saying it. It sounds really like... Do you want your windows done? Like, do you want to fuck the windows? Do you want your windows done? Okay. So, in a way of... Windows. Windows. Windows. Yeah, that's right. I would just like your windows cleaned. Is that correct? Yeah, yeah. That's exactly right. Perfect. So, I was just checking some details about the project so that we can see how we can get you the absolute best quote and provide the highest quality of service. Have you worked with us before? No, no. This would be the first time. Do you think... Because if they've called us, they're very likely... We should already have that information that they've worked with us. So, if we can, can we put... Have you ever had professional cleaners before? Okay. Does that make sense, Andre? Is that you on the same page? Or do you want me to speak with that? Refresh. Oh, that's good. Sorry. The reason why I asked, have you worked with us before, is because for the first time clean. Okay. Okay, and then they go, you know what? Fair. Let's keep it at that. Let's keep it at that. Have you worked with us before? No, I haven't. Okay. Now, there's no answer off of that. So, it just says part two, discovery, identify the program. So, in brackets, if they have or haven't, we can say, fantastic. Because you're a first time client, we actually do have a 10% introductory offer. Sure. Let me move that one up. I don't know if that should be at the start of the phone call, letting them know, like, hey, you basically hit the jackpot. There's a 10% offer for first time clients. You know, I'm not saying it like that, but giving them the message at the start. Or at the end, when we say the price, then we can sort of play with that 10%. But that's up to you. So, something like, perfect. We'll be like, oh, perfect. We're running a first time, like, a new client offer right now. So, any new clients who sign up with us today or for the next six weeks, or any client who signs up with us right now gets a 10% discount, something like that. I'm just trying to find, like, the perfect wording for that. So, perfect. So, let me think about how I would say it on the phone. Great, so, because you've never used us before, we do have an introductory offer for first time clients. So, I thought I'd give you that information straight off the bat and we can work through the quote. Okay, so, I have in my notes here from the form that you filled out that you just needed some windows cleaned. Now, we've already asked that question. Was it just, so, you were looking to have some windows cleaned. Was that all you needed? Something like that? Was that all you were needing cleaned? Was that all you needed? Was that all you needed? Was that all you needed a quote on? Remember, I'm going out of my head here. Perfect, perfect, perfect, perfect. Okay, and then, if no, if more services needed. Are you seeing these edits in real time? I'm not. I'm not seeing them. I'm not seeing them directly. But it's like, in my notes here, in the form that you filled out, I can see that you needed windows cleaned. Is that all you needed? Is that all you wanted to have quoted today? Yep. Or is that all I'll be quoting for you on the phone today? Oh, I also. Carpets, window cleaning. So, I definitely need a few carpets done as well. And maybe like a nice, just a quick mopping around the house. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. 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