V0084.amr

A customer tried to return car ramps without a receipt at AutoZone. The manager refused to give him money, suspecting a scam. Other managers confirmed that some people were buying the ramps cheaply and returning them to AutoZone for a higher price. The customer insisted and the regional manager eventually gave him the money. AutoZone has a liberal return policy. Many parts are made in China or Mexico. This is a story that shows you how far sometimes they will go. I was at the AutoZone down the street years ago, and a guy was coming in to return these car ramps. You drive your car up on a ramp to change oil and stuff. Well, the manager refused to give the guy any money because he did not have a receipt for that ramp. Guys at other stores, the other managers were telling these guys they're pulling a scam. There was some big store that was having a sale on these ramps for like $59.99. And AutoZone sold them for $99. So, it was obvious that some guys were going and buying them at the cheap place, and then trying to return them to AutoZone without a receipt and pocket the cash differential. Well, the manager was like, sure, he didn't want to give his money back, but the customer was insistent, made him call the regional manager for AutoZone, and that guy said, ah, give him his money. He gave the guy money for those ramps that probably the guy didn't even buy them at an AutoZone store. Bought them somewhere else. But the regional manager wanted to make people happy, so, they do have a rather liberal return policy at AutoZone, in my experience. Now, one thing a lot of people wonder is, well, where are you going to find quality parts? Truthfully, if you look at the majority of parts these days, they either come from China or Mexico. That's just the way that the economy...