CFA 7.3

Alisa from Chick-fil-A called Ms. Shannon to inform her that they received her letter and have started an incident report with Sedgwick. Mr. Martinez will contact her soon. Alisa apologized for the delay and expressed concern for Shannon's well-being after an incident two years ago. She provided a case number and assured Shannon of further assistance. Alisa ended by wishing Shannon a happy Fourth of July. Next message sent Thursday, July 3rd at 2.42 p.m. from phone number 7039342150, duration 2 minutes, 49 seconds. Good afternoon, Ms. Shannon. This is Alisa calling from Chick-fil-A. It's been a very long time since we've had an opportunity to see you, and I am very sorry that that is the case. I did want to let you know we have gotten the letter that you sent, and we have pursued starting the incident report as requested. The company that we use is Sedgwick, and the gentleman who has been assigned to your case, his name is M.J. Martinez. He will be reaching out to you if he has not already. I know he left a message here at the store a little while ago, and he will be out for the rest of the weekend, but he will be returning on Monday, so if you have not heard from him already, as I said, it will likely be Monday before you do. I do have a case number for you, just in case in the future you need to reference it. Again, he's got all your contact information. He's going to be reaching out as well. The case number is 4-A-2-5-0-7-2-7. H is in Hotel 6. Q is in Queen-0-0-0-1. I do hope you are doing well. We haven't – we have seen Michael pretty regularly for a while there, and haven't had an opportunity to see him either here recently. I am terribly sorry that you continue to suffer from the incident that occurred in October almost two years ago. That is very distressing to hear, and I am so sorry that is the case. I am also very sorry that I neglected to reach out as often as I wanted to. It unfortunately didn't come to pass, and I apologize. Again, I hope you are doing well and would love at some point in time to be able to see you, but I did want to pass along that information and to let you know that Mr. Martinez from Sedgwick, again, will be reaching out to you. He'll have all of his contact information and everything for you to be able to pursue a claim, and we'll go from there. Please let us know if there's anything else we can do for you. Telephone number here at the store is 703-934-2150. I hope you have a happy Fourth of July. Bye-bye now.