AP5-5

The project team worked on advanced capabilities like business intelligence dashboards, but the organization didn't provide enough training for end users. This led to users being unfamiliar with the new system, unsure of its benefits, and unaware of its existence. As a result, they stuck to old methods like Excel spreadsheets. Neglecting training and user engagement hindered the adoption of new tools effectively. 5. Insufficient training and user engagement. Although the project team was building advanced capabilities such as integrated business intelligence dashboards, their organization did not invest sufficiently in parallel training programs for end users. When the system were eventually rolled out, many users were unfamiliar with how to use them, unsure of the benefits, and in some cases unaware of their existence. Instead, they continued using their old methods such as separate Excel spreadsheets or legacy reporting systems. This reflects a neglect of the knowledge and ability dimensions of change adoption, which are critical for embedding new tools into daily work practices.