Al Mamsha Street 15

The organization failed to provide enough training and engage users when implementing advanced capabilities. This led to employees being unfamiliar with the new system and sticking to old methods like Excel. Neglecting knowledge and ability aspects hindered the adoption of new tools into daily work practices. Five, insufficient training and user engagement. Although the project team was building advanced capabilities such as integrated business intelligence dashboards, the organization did not invest sufficiently in parallel training programs for end-users. When the system were eventually rolled out, many employees were unfamiliar with how to use it, unsure of the benefits, and in some cases, unaware of their existence. Instead, they continued using their old methods, such as separate Excel spreadsheets or legacy reporting systems. This reflects a neglect of knowledge and ability dimensions of change adoption, which are critical for embedding new tools into daily work practices.