write offs

This information is about a request form for refunds and write-offs. Previously, the form was used by both the dealing team and sales team, but now it is only for the dealing team. The form requires information such as the reason for the request, the account ID, and invoice number. It is also preferable to include the NetSuite link for easier review. The ticket number is optional but often used. So refunds and write-off requests, in case it's not here for me, you just search it. This form could be used only by dealing team members. We used to have this form in a different location and it was also being used by sales team. Finally, we were able to remove them. So this request form is only usable to dealing team members, just an FYI. So the request, the reason for the request, you choose refunds or write-off. In terms of refunds, we will have a separate training probably next week about it, but the same request is being used. So you choose write-off, write account ID. I hope you do already know by now what it is. Invoice number, if it's one invoice number, you put one invoice number. If there are several, you can put them with comma or slash, it doesn't matter. So you can put several over here. NetSuite link would be preferable just for the main NetSuite account. It will be easier for everyone who is going to be reviewing your request to locate. Ticket number, if there is, as you see, this is not a mandatory. So why we have this field here, we mostly use it.