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Karen Daniela Bonilla-Galvez, a 22-year-old from Colombia, has a year and three months of customer service experience. She has worked for Vivint, a security alarm company in the United States, where she troubleshoots issues with security panels, cameras, sensors, and the alarm system. Karen provides technical assistance to customers to ensure their security systems work correctly and make them feel safe. Her experience has improved her problem-solving skills and ability to deliver exceptional customer service. Hi, my name is Karen Daniela Bonilla-Galvez. I'm 22 years old and I live in Colombia. My work experience related to customer service for the past year and three months, I've worked in customer service and technical support for Vivint, a little security alarm company in the United States. My role involves troubleshooting issues with security panels, cameras, sensors, and the entire alarm system. I provide technical assistance to customers, ensuring their security system functions properly and they feel safe in their homes. My experience has helped my skills in problem solving and delivering excellent customer service.