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The speaker thanks the person for waiting and their patience. They offer two options: to receive a return call or to leave a voicemail. If the person wants neither, they should stay on the line and a specialist will help them soon. Thank you for holding. We appreciate your patience. If you prefer a return call instead of continuing to hold, please press 1. If you would prefer to leave a voicemail, please press 2. Otherwise, please remain on the line, and the next available specialist will be happy to assist you.