Cloned Audio.mp3

Jim from accounting calls Steven to ask for help. Jim dropped his phone and needs Steven to submit a ticket to the helpdesk to reset his password and remove MFA (multi-factor authentication) temporarily. Jim provides his wife's phone number for sending the credentials and password. He asks Steven to call him back if he needs anything. Hey Steven, this is Jim in accounting. I'm using my wife's phone to message you since I dropped my phone like an idiot and wanted to ask if you can put a ticket into helpdesk asking them to reset my password and remove MFA until I can get this phone replaced. You can use this number for sending the credentials and password. Thanks for your help. Give me a call back at this number if you need.