Draft 1 Project 4

The podcast discusses the issue of dealing with angry elderly customers, highlighting that they tend to be more frustrated and prone to anger for various small reasons. Research shows that living alone increases their risk of dementia and mental health disorders. The podcast emphasizes the need to find a solution to this problem, particularly in the fast food industry. A new product called the Angry AI is introduced, which is an ear teleprompter that helps handle angry elderly customers by diagnosing their needs and providing instant solutions. It claims to have solved 100% of angry customers' needs and has increased customer satisfaction for fast food giants like McDonald's and Burger King. The podcast also advises being calm, asking direct questions, and offering choices to communicate effectively with older adults. The goal is to leave the customer satisfied and build positive relationships. Welcome to the Ethan Yu Podcast. I'm your host, Ethan Yu, and today we want to go and dive deep into a very particular topic, a problem that's really dear to me because of how much I've dealt with this over the years. Think about those customers that you see that are older and elderly, and I know it's tough because we ought to respect them and they are elders and they think they have more knowledge than we do. But in reality, they're the ones that tend to be a lot more angrier and sterner, especially if you work in fast food or in any kind of business and you see that old person over there sitting in the corner that's angry and is going to just yell at you and bash on you for no reason for different kinds of things that are so small, like missing ketchup on an order or forgetting to put meat in someone's burger. Yeah, I'm talking about the elderly customers and it's something that it's been really hard to deal with over the years, especially as people get older, they get to be a lot more angrier and more frustrated for almost little to no reasons. And there's a lot of research I've done about this. Emma Rubin, who is a reporter of Consumer Affairs, states that 28% or 14.7 million senior citizens literally live on their own. That increases their risk of dementia by 50% and their mental health disorders increasing by 26%. Now, think about that. You may think that at the moment, they are the ones that are getting angry at you because you did something wrong, when it's really a little bit more about them. And that could be the causes for meaner and more angrier customers for those in the elderly 65 plus category, especially if one gets older, and especially in fast food situations where they grew up for fast food, feeding fast. Not only that, these kind of moments might embarrass yourself on the internet. There's an article from HVV that displays a Taco Bell worker getting slapped in the face by an elderly customer and the elderly customer hissing at that worker for just doing his job. And that got over 1 million YouTube views and spread all over the internet. Now, it may show support for the worker who did nothing wrong and against the elderly man, but we need to find a common ground on how we can make these situations very beneficial, especially in a common world today where everyone expects to be fast. We want to make sure that we can be the solution to a very tough problem in this world. And especially in fast food, the angry customers tend to be the ones that are elderly. And I want to make sure that I want to give you the tools to help solve that problem. We'll be back with a short commercial break before we talk more. Startled, confused, hurt at your fingertips whenever you encounter someone that is old and angry at you for no reason. You're in a tough situation and you want a solution to get out of it quickly. This happens everywhere in the world today, and you have to find a way to solve this problem quick before everything gets worse. And this leaves everyone unsatisfied, could potentially hurt not only you, your business, but also for the elderly people to continue to rave about you for literally no reason. Well, we introduce the Angry AI, an ear teleprompter that you can put directly in your ear and will diagnose the angry elderly customer right in front of you, instantly processing what the angry elderly customer is asking for, and will tell you right in your ear what to say and how to solve the problem in no time. And in a world where workers just stand and be startled to make the situation worse of not doing anything at all, this ear teleprompter has solved 100% of the angry customers' needs. Think about that, 100%. And fast food giants like McDonald's and Burger King have started using these ear teleprompters and have increased their customer satisfaction by 200% per 7%. And that's a lot of percentage right there, and it's literally available to everyone for just $4.99 each. Or you can buy a 20-piece ear teleprompter set and get 20 free for a limited time only. Call 1-800-SOLVERIN to get your special today. Once again, that is 1-800-SOLVERIN to get your special today. Available at all retailers, and you can order today on Amazon. Welcome back to the ETU Podcast, where we keep rambling about angry elderly customers. Now, many will say that this is an impossible thing to do. You should let the customer take advantage of you, because if you know everything about them, and you know that these customers are just going to get rude at you every time you do nothing about it, then it'll make everything better. But that's truly not the case. I talked to Francesco Bernoulli, who is my McDonald's manager. Yes, it sounds like the race car driver, but he was my former McDonald's manager. And he says how you can deal with these difficult senior citizens and older adults and get the requests as quickly made as possible, even in the toughest situations. The main thing him and I talked about is being calm and asking questions. Asking direct questions to the customer will definitely help you. Yes, you specifically answer their needs right away. It could be as simple as missing a bun, or just missing a padding on a burger, and yet they can feel satisfied right away. There's a feeling that these angry old customers are just going to get angry at you all the time. No, that's not the case. When I talk with Francesco, that's the same experiences that I felt, where when I asked direct questions, man, I got those requests right away, and it was very beneficial to both of us. Making the situation better for me and the customer. Now I also want to show you guys how Preston Nee has written an article on psychology today of communicating with older adults, and he has a lot of the same things that I have. Now people say you should assume all the time, that assume that the customer is angry because of this and this, and you can solve it right away. That's not the case. You might want to offer choices when possible. That's something that Preston Nee has really established in his article, and they want a sense of independence, and they want to feel like they are valued in that moment when they're angry because you offer them different choices for them to choose from. This can go from offering them a refund, offering them a brand new product and making sure they try it before they leave happily, or giving them an entirely new order and remaking it because they want something to perfection. I know it's hard and it may seem that it's something that you don't want to do because you don't want to get fired from your job, right? But leaving the customer satisfied, especially those angry elderly customers, is more important than anything else in this world. And he also says to ask instead of assume, and that's something that I got to emphasize earlier just now because when you ask questions, you can know exactly what's going on with the customer, especially those angry elderly ones, and you can solve the angry elderly customers right away, fulfilling their request to expertise and making sure that they feel satisfied when they walk out the door, even though you didn't leave a first good impression of them when they first walk in when you mess up an order and they just burst out at you. Now I know what you're thinking. You can't solve elderly problems. And that is true. You can't solve everything. But if you can solve a lot of things in the moment, you can definitely feel satisfied either way and you can even leave a great impression on your managers and even build relationships with those old customers themselves. So that's the end of this podcast. The main thing about it is just be kind to one another, even when it gets difficult with the angry customers, and you will see a benefit once you do so. Think about the fruit that you'll build. This is Ethan Hughes signing off. We'll be back on the air tomorrow.