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Complimenting the client on something special can have a big impact. This could be related to a shared event or a stylish detail. For example, saying "You're going to love your facial, but I have to tell you, your earrings are so cute." Complimenting the client on something special that you noticed can go a long way. This could be related to a special event that they shared with you or a fun outfit detail. And it could sound something like, You're going to love your facial, but I just had to tell you, I have a notice in your earrings and they are so cute.