Ask ECH: Connecting Through Culture_Building Connections with multicultural clients

Ravneet Kaur, a Senior Home Support Team Member at ECH, shares her experience as a migrant from India and how she builds cultural connections with clients. She emphasizes the importance of being a good listener and observant to create a safe environment. Ravneet also discusses the Sikh culture, which promotes equality and avoids discrimination based on caste. She highlights the significance of food in her culture and the practice of providing free food in Sikh temples. Additionally, she mentions some cultural considerations for staff when working with clients from diverse backgrounds. Overall, the key takeaway is the importance of finding common ground and building trust with clients by respecting and celebrating their culture.