First Cut (1)

The speaker discusses their positive experience working for AssetLink, highlighting the company's focus on solutions and people rather than just profit. They express a desire to prove themselves after a setback with a contract, emphasizing the importance of treating clients as individuals and providing tailored services. The speaker praises the team, especially mentioning Phil, a project manager, and stresses the significance of customer service, teamwork, and continuous improvement. Phil, in a subsequent conversation, emphasizes the importance of customer service, team leadership, and adaptability in the context of a remote camp environment. The AssetLink way. I joined AssetLink to work for a privately owned company that is focused on solutions, people, not just the bottom line. AssetLink way has allowed us to grow ABS into a business that is unique. We're not one of the big players out there. We can adjust to what we do. We can, we allow our team to grow and they're not just a number within the team. We have some unfinished business. That's how I feel and that's how the team feel as well. We, of course, we're disappointed to not secure the PLS contract in the past but we took the information away that we'd learnt from that process and we now have brought that into some of our other contracts. How certain things that you required that we could do but we couldn't probably demonstrate it the best. Now we've grown as a team and now we're better, we're stronger and as I said, we have some unfinished business that we want to prove to PLS, the industry and also myself as well, that we can be your chosen provider. Some friendly faces. Fortunately with ABS, we had a great retention rate. You've still got my face. Not pretty, I know, but you've got Susan still around. You've got, and some new faces. Phil Franklin, our project manager who I know, I've worked with Phil in the past and he has come leaps and bounds of being a chef, village managing into that project space and he's enthusiastic to show his skill set. At ABS, we offer a site specific solution because what works here may not work somewhere else and fortunately enough, our size allows us to make changes that suit. Yes, we have a contract that we get held to and so we should. However, communication with the client, understanding the client, things change from a daily, weekly, monthly point of view and it's about how we approach those changes but also offering those changes before they're asked for. We're the subject matter experts and whilst the team have a lot of experience in village services, it's about what does PLS want. We want you to feel like you're number one. You're not a Rio Tinto, you're not a BHP, you're not an FMG. You are PLS and you should be treated as such and that's where I do believe the ABS solution, working with PLS on the next couple of years, hopefully more, to grow your business in a way that gives you confidence in what services are being provided in the village because it's one less headache you don't want to have to deal with and that's what, for me, number one, it's the people. I left other companies where you're a number. ABS, I treat everyone as if they are part of the big family. Aurora and Franco are the two owners of Asset Link Services and I'm fortunate enough to have been entrusted to look after and grow the village services side and fortunately for me, I've been allowed to excel in what I do, how I do it, without the overarching, you must do it this way, you must do it that way because that's what someone has told you to do and so I've been able to grow my brand, my business but with people around me. I couldn't do what I do without Susan, without Phil, without any one of my team and I'm a big believer in the difference for us is I'm there to support the site team. They're not there to support me. So when I come to site, you won't see me sitting in an office. I'll be out strip and sealing. I'll be helping the team because I really enjoy doing that but then I can actually understand the jobs that they do and so when I'm talking to you about what we are planning on doing, I actually have real experience about the actual job, not just reading off a book, what someone's told me down the road, you should be doing this, you should be doing that. It doesn't matter. It's what works for you and I think one of the things I always say in any tender is we're the type of company that will tell you what you need to hear, not what you want to hear all the time but in saying that, we'll tell you what you need to hear but we'll actually give you a solution for it because I don't see it as an asset-linked village services site or a PLS site. We are fortunate enough to be allowed on your site if we are successful and we'll treat you with that respect but we'll also be very confident in how we deliver the services and things do go wrong, let's face it but it's how you react to them without throwing everything out of the kitchen sink. It's actually knowing it, reading it and understanding it before it happens and then putting things in play but also at the AVS... The AVS difference is empowerment. The team on the ground are empowered to make a decision. They have the contract. A signed contract is their little bible. I personally give them a hard copy as well as an electronic one but they are to understand that contract through and through. They have questions, they ask for it. For one thing I did learn when we left Canberra and the other company came in, there was multiples of people on site during that mobilisation and I found that they were just doing a job. They were there to do a job, move on and what we do is we don't just do a job. We actually grow into the site to better understand the site, what needs to happen and the people you see during the mobilisation, you should see over a three-month period, six weeks, three-month period to... Oh, I don't know. I'm waffling, Phil. Tell me to stop waffling. Awesome, thank you. Hi, Phil. So we're going to... I'm going to ask you a couple of questions and we're probably going to have various answers for it but for the beginning, just give me whatever comes to mind naturally and then if we need to go through it again and throw in a couple of keywords that you're looking for, we'll do it that way. Yep. So to start off, Phil, can you tell me what customer service means to you? Customer service is something that I'm very passionate about. Looking after our customers, looking after the residents, supplying a service that they essentially want, look for and need. Big background in food and I've been in hospitality for over 25 years supplying customer service to see the smiles, to see the impact and to make a difference to anybody that we're serving. To me, deliver with heart means integrity. If we say we're going to do something, that's what we're going to do. Leading a team. The team are the people in the workforce that actually do the job. They just need support. They need to be listened to. We care about our team. Obviously, the workforce is our biggest asset in any company. They're the ones that do the hard work. They're the ones that get their hands dirty. I'm just going to be there, listen to them, guide them and assist them in any way that I know how. In your view, Phil, what makes an exceptional village manager? An exceptional village manager an exceptional village manager. I can only speak from my experience. Whether I'm exceptional or not is a different matter but listening, just being there. Somebody that they can trust, somebody that they can rely on. I've had a number of years of experience from both frontline being an ex-chef and with all our managers that we've worked with or worked for or worked alongside and with all those experience, I believe the fine tuning that I've come out with just to build that trust and loyalty with my staff works very well. In your experience, what do you think sets AVS aside from everyone else? Good question. Since being with AVS, what I find is we're all the same team. We believe that our service is our attribute. We can adapt. We can respond to the client's needs. We can respond to the customers and have the ability to be able to adapt and grow and get better. Continuous improvement is of paramount importance. Just a second, just a second. Maybe this is a good one, okay. How does having a skilled and passionate chef influence camp culture and team morale? Everyone loves food. The ability that a chef has to make a difference to anybody is exceptional. Our drive is to make a difference. I've got a very good understanding after doing a couple of tours and been underground to know that when they come up after doing a hard day's work, all they want is a really good meal. Food speaks volumes and that has the ability to be able to really make that difference to somebody's mood from being at work, from leaving their family and to really create that home-from-home experience. It's pretty good, isn't it? Very good. I feel like we could ask him a different question to what we've got here. You're still doing really well. Thank you. You look like you're really natural. Absolutely. You should see the inside, mate, I'll tell you. Yeah, but I'll tell you what, this is nice. It's a passion of yours as well. It's a natural thing to do. Oh, look, waffle aside, it's why I'm in this business. You can really affect people and for the better. I love it. Customer service is a tough job. Hospitality is a tough business to be in and to try and please everybody is never going to happen, but the adapting and making that difference is great. Phil, it's no secret that in our business at the moment, you're definitely a shining star, right? You've got a fantastic team. They're very, very engaged. We always get full participation out of everybody. You always speak very, very highly of your crew and they seem very, very eager to do a good job. And I believe that's a direct result of your leadership. So with that in mind, what do you think are the keys to success when you're in a leadership position on a remote camp and you've got a diverse workforce such as what you do have? What are the three things that you draw on as a leader to build a cohesive team? Understanding your employees, understanding everybody's different. Everybody brings something different to the table and that's one of the pros of being in FIFA and mining. There's so many different characters, so many different cultures, experiences and working with those, knowing that somebody will bring something to the table and using that to the best of my ability to service the operation. Trust is of paramount importance and that's trust between the two of us. I need to be able to trust my staff because they work alone plus we've got an operation and a contract to service. But they also need to trust me knowing that I'm there to support them. I'm not there to I suppose push them or stretch them to their limitations and just know that I care about them. As I said, the staff are the biggest asset that I have on any site that I go to. They're the ones that do the work. They're the ones that deserve the accolades. They're the ones that are making the difference out there for all our consumers. So to put it bluntly, the main thing is trust. There has to be mutual trust, otherwise it's hard to build on any other pros or benefits. If they don't trust me, they're not going to perform. They're not going to feel safe. They're not going to want to be there. And then that develops loyalty as well. And yeah, there's nothing that I wouldn't ask my staff to do that I wouldn't be willing to jump in and do myself. They always know that the operation and the contract has to be met and we've got certain tasks in order to service and complete. But at the end of the day, their health and safety and mental wellbeing is of paramount importance as well. And I'll support them in anything that they feel that they need the support with, including just coming out and sitting in the office, venting, just have a chat. Being approachable. Yeah, it has to happen. Can I get you to make a statement about being approachable in the context of your relationship with the site supervisor? Right? The site supervisor on the site or the mining manager that Phil would have involved with? The client. Yeah, yeah, yeah, yeah. The client. Yeah, the client. So, do you see where I'm going with this? Yeah? So what if it's a good question to leave it? It's a good question to get it sorted out the right way, I think. Tell me how important it is for you to establish good relationships on site. Give me an example. How do you build relationships with your client? How do you build, as usual, a good, correct relationship with your client? On site? Yeah, well, with your client. Yeah, yeah, yeah, exactly. Yeah. Yeah. Yeah. How has your experience enabled you to be able to develop and build great relationships with the client? Collaboration. What I've found in the contracts that I've worked at, and some have been exceptionally large, is that the collaboration, or the best word that I could use, is a partnership. Yes, we're there to provide a service, and we sign a contract to say that this is what we will do. Things change. Things grow. And we just need to adapt to that. Working as a partnership with the client to get to know them, get to know what it is that they want, and again, the trust with the client, with the understanding that things might go wrong. There are chances that, high chances, that things will go wrong, and we'll work together to rectify those issues. But working in a partnership, if they ask us something, they know that it's going to get resolved. Again, the integrity, they know that they can trust us with correcting these issues as they come up. Not going to them with issues, going to them with resolutions. There's always going to be difficult times, and those difficult times are when we will exceed. Being honest, open communication, keeping them in the loop constantly. Communication is paramount. Honesty and admitting when something's gone wrong, letting them know something's gone wrong, but also letting them know that this is what we're going to do to correct it. And obviously, without off the chain, there's a number of things we're working on, there's a man-camping, there's a giant online thing, just give us a bit of a background, especially the big-cam stuff, because that's going to be one of our challenges at that point. So your experience with that, the management of big-cam is pretty important. Can you tell us about how your experience is going to be, can you tell us how your experience is led you to the moment? Can you tell us about the strengths and the experiences that you've had that are going to make you do a great job at PLS? I've been in the industry 20, 25 years, started as a line chef, worked my way up with the catering side of things to supervisor, head chef, catering manager. Catering manager, all of those stages have been from 250 man-cam up to a 1200 man-cam. Catering manager of a 1700 man-cam. Moved into management, first role as a manager was on a 600 man-cam size, and just through the partnerships, the trust and the honesty that we've built with the client, we were enabled to, for the first time in the client's business, first time to regain a contract without going to tender. From there, I moved into a 2000 man-cam as a manager, which, as part of the contract, had facilities management, cleaning services. So that size of operation, ensuring that the contract and services were provided, but also looking after roughly about 175 staff on rotation. There was 175 staff on-site at any one time, catered for two styles of cuisines on-site at any one time. So we had two kitchens, and we managed to turn that contract around in the space of roughly nine months from an internal site customer service satisfaction levels of roughly 30% to just under 80%. And we reduced health and safety concerns and incidents and injuries by about 30%. And that's just working with the team. Working with the team that we've got, supporting them, putting in guidelines, putting in procedures, following those procedures, and just believing in what we do, believing in the staff, listening to the staff, and building that trust network. Kurt, I think you said something along the lines of this, that all this experience makes you absolutely, absolutely happy. I think you said something along that line, absolutely motivated and ready to run. Yeah, 20 years of experience puts me in a great position to be the best village manager for the job. Project manager. Project manager, yep. Don't hold on to that. I'm well-positioned to be the best project manager for this. In your words. Yeah, in your words. Put that in a sentence that might be, I've had 20 years worth of experience in this industry, and that's what's happening. Yeah, positions me well to take on the... The challenge. The challenge. Not the challenge, the opportunity. I'm excited by the opportunity, I'm passionate, I'm excited about the opportunity to run this job. Something like that. Yeah, yeah, exactly. You're a project manager, something like that. A bit passionate. Yeah. Okay. Start with that, make it shorter. I think, yeah, start with your experience and say how that, yeah, excites you to take on this opportunity. After a 20-year career in the industry, I'm excited to take on this opportunity to PLA. Repeat after me. After 20 years of experience in this industry, I'm excited to take on the challenge, the opportunity with PLA. After 20 years of experience in this industry, I'm overexcited about the opportunity to lead this project. Nice. Couple of them, give me a couple of them. Doesn't matter if the words are different along the way. That is the pressure, word for word. No, no, it's good. We want it different, we want it different. Yeah, it doesn't matter if it's different. It's only going to go away. Choose the best one, so just go, yep. Okay, so with 20 years experience, I believe it's got me to a position that has given me the tools and I'm very excited about the opportunity given to me to lead this project with PLS. Right, beautiful. Very good. Want to do one more? Do I need to do one more? Let's do one more. Just do a short one to say I'm very excited to be the project manager. I'm very excited to lead this project for PLS. I'm very excited about the opportunity to become the project manager for this PLS contract. Isn't that awesome? I like that. Good. Happy to help. Yeah, I think so. That's fantastic. I'm ready when you ask me that. Brilliant. So we'll go through a few different versions of the same question. If I see something that you say that's really good, I might be able to repeat it. If you stuff up and trip over your tongue, don't worry about it. If it's poor, start new. Yep. It's fine. If it sounds like you're waffling, I'll sort of cut in and stop you. Start short, it's fine. Okay. So should we start out with why do you believe that ABS is the right choice for this project? When you say project, it's PLS, right? Yeah, it's PLS. Okay. Why do you think ABS is the right choice for this project? I personally believe Asphalt Language Services is the right business partner for PLS. It's because we have done the job before in Canberra. So we have the experience. We have the connection. We have the relationship with the client. And on top of it, we are keen of being challenged with the expansion with Calendi as well. So I can't think of any other business partners that will work better with PLS but... You're doing so well. Honestly, just watch the boys. Just do it. No, come on. Okay. Do it again or... I can't think of any other... I can't think of any other business partner for PLS apart from Asphalt Language Services because we have experience, relationship, and they're keen to be their partner again. Will, that one's also worth a go. He will have subtitles for me. Well, we'll just go... In the first, if you can, is it fast? Would you like to do that one more time and really sort of stretch it out? Would you like to do that one more time and really sort of stretch it out? Okay, yeah, that's fine. That's brilliant. That's brilliant. That's brilliant. You're right. It was absolutely brilliant. That's perfect. Like I believe, yeah. Yeah, okay. So why do you believe ABS is the right choice for this project? I personally believe that Asphalt Language Services is the right business partner for PLS is because we have the experience of delivering the service for Tamra in the past. And we have the connection with the client. And... I believe. I personally believe. I personally believe Asphalt Language Services is the right business partner for PLS because we have the previous experience managing Tamra. We have the connection with the client. Beautiful. Very good. What sets ABS apart from other service providers in the industry? The size, I think, is the advantage. It can come across as weakness. But I personally believe that's the strength of Asphalt Language Services. We're not too big. We're not too small. But we have the right business cut. But we have the right senior leadership and team members that are able to deliver any size contract that we have or we are given. That's good. Okay. We have the right people in our business. And our leadership team. Okay. Repeat the question, please. What sets ABS apart from other service providers in the industry? I personally believe Asphalt Language Services sets us apart from other service providers because we are the right size. We are not too small. We are not too big. We have the capacity to deliver any size if we are given the opportunity. This is a doozy. Oh, great. I'm just thinking. I'm lost. I'm just listening to Phil. It's just experience in this big camp. It's not saying how we saw it, Phil. Okay. So we're looking for a statement that says our leadership team has combined close to 100 years worth of experience. Oh, 96 years, wasn't it? Yes. Okay. So it's a reference to managing large camps. But you're right. Everything you said is perfect. It's got the capacity. It's given the opportunity. But there's a bit that we're missing. What we've got from Phil is that he's done it before. Okay. As managers, as leaders, we've done it before. We've got experience in our team. So everything he says is a bit of a big camp. So I shouldn't be making reference to my personal experience? It's just the company experience, wasn't it? Yes. So that's what you said about the whole team. Yes. Yes. Correct. And our team has that large camp experience. Something like that. So if we were to bring that down into a basic line for Susan to say. My team and I. Yes, my team and I combined have close to 100 years worth of experience working on large projects. I'm sure. I don't know what you're talking about. Can I word it in my own words? Yes, so we're looking for like, yes, we've got the experience. We've all done the research. Action. And action. That's going to be great. Okay. You repeat the question so that I can have a flow. What was the question? The settling, why you're settling or something? What does the phrase returning the service from a bringer? No, no, no. What sets up the size? Right. Yes. What sets ABS aside from other service providers in the industry? I personally believe settling village services is different than other service providers because of our size. It can come across as they're not big. They're not small, but they're just the right size. And we have the strength within the team over 96 years. They're able to deliver not only mining contract, but also we have experience in terms of remote sites and also oil and gas. Again. Again. I believe. I have a dream. I think the only thing is trying to give us some versatility between, I personally believe, because that's still the control of choice. I reckon safe is a little bit more conviction. I believe. I don't know if you can believe, in my view, what's probably a little bit stronger than in my view. We are. Yeah. I reckon you should go straight. With conviction? Yes. Okay. We are the perfect size to take on this team. Yeah, that's a good one. Yeah. But we don't think we are. Yeah. Okay. Yeah. So we're looking for a statement that when we say we're not too big, that means that we can pivot. We are agile, right? And flexible. When we say we're big enough, we're talking about the experience on the team that we've got with everybody within it. So we're combining those two things together. So start with we are, all right? What sets APS apart from other service providers in the industry? What sets Assetling Village Services apart from other service providers is that we are a company that is big enough and small enough to be able to take any size contract and clients. We also have a team that's strong with extensive experience over 96 years in different segments of the business and industry, mining, and oil and gas. Very good. Very good. All right. Are you guys going to get into this, sir? No, we're not. We're not just about this. You're the talent. I just, I like that. But I just, what we, I like the fact that across the team, the small team, what we said is we are the right size. Okay. Maybe this is- We are the right size. We are the right size company with 96 years experience. Okay. So that's enough. Okay. Yep. We are. Okay. You don't have to read the question. I'll just go, we are. Yep. At Assetling Village Services, we are the right size and we have a team member with extensive experience over 96 years in mining and oil and gas. Was it too far? No. We can slow you down. Okay. And speed you up. Okay. Okay. Okay. I, I, I think we said no- Yeah. We're going to put it to Cathy to see, refine. Okay. What does the phrase, returning with purpose, delivering with heart, mean to you personally and especially? You don't have to repeat that back to me. You can say, to me that means. I know it buys you some time to think. But if you just start with, to me that means, and then spit it out. What was that? Returning with purpose? Returning with purpose? Who came up with this? Okay. Fine. Okay. Fine. Fine. Returning with purpose. And what heart? Delivery. Delivery. Okay. Returning with purpose. Delivering with heart. To me that means. To me that means that we have unfinished business that we want to complete and go in a journey with PLS. Returning, delivering with heart. Delivering with heart is what we do naturally in the business and we want to continue that beyond Canberra for PLS. I feel like we need to do some more work around the Canberra PLS part. Like because of Craig and he was saying about how, you know, I like that. Oh, which one? I won't remember anymore. Things like that. I know there's different hierarchies there but I feel like we should ask Susan some questions around specifically around Canberra. What would it mean to you to come back to Canberra? Well, it means a lot because I personally, sorry I have to turn there. I personally have led the demobilisation of Canberra. It wasn't something fun because it was the ending of a contract that we were very confident of retaining. So, returning back to PLS to show them how confident we are after the two years. I think that that is the main thing for us. That's the one with Ben, wasn't it? Yeah, I like it. I think that's the right picture. I like the idea of what you said about it wasn't a good thing because it's obviously mobilised, isn't it? Yeah, that is really good. You're attached to it, kind of thing. Yeah. We did a good job before. We know we will do a good job. No, we will do a better job now. Exactly. We did a good job before. We'll do better now. Yeah. Beautiful statement. You can say that. Okay. Just accent. We did a good job before. Okay, okay. We know we'll do a good job. Kind of accent. We did a better job before and... We did! We did a good job. Yeah, okay, bye. We'll do a good job now. No, we did a great job before. We'll do better now. Yeah. We did a good job before. We'll come back stronger and better now. Yes. All right. Again? Okay. What? Indian flavour now? Exactly what I said. Okay. We did a good job before. We will come back and do a better job now. Okay. A bit conviction. Okay. We did a good job before. Okay, okay, okay. No, no, please, no. Delete that. Okay. We did a good job before. We will come back and do a better job now. This time. Okay. We did a good job before. We'll do a better job now. Yeah. That's what you said. We're doing a standard version of that. So, I'm not sure how long that tenure was. I'm 23. But overall, four years in operation. We did a good job. But we're planning on coming back and doing that. Bit of stronger, harder, faster? Yeah. Yeah, yeah, yeah, yeah. Probably just a bit more versatility. Absolutely. Yeah, no, that sounds good. And we could speak to, in that time, we've grown. We've improved our systems. We've improved. Yeah, we're a better company. Absolutely. So. Go through the question again. Did you feel a good job? Can you use your hands, Scott? Yeah. Oh, really? I can use my hands? It's your passion, isn't it? I feel. Because it was, what you said before was, frankly, where we left before, it's pretty shimmy that we've been super-overly. You have to do it. Yeah, they give all the good stuff to me, but yeah. What would you like to say to PLS today? You made the wrong decision. Don't put that in the video. No, and that's where you lead into. We did a good job before. We can do a better job now, and here's why. Yeah, okay. Go through the question first. That is the question. Oh, really? Oh, I thought that was the heart and something. It is the same thing. What would you like PLS to know today? What would I like PLS to know today? I want PLS to know that we have grown in the last few years, since we have left Canberra. We have done a great job before, and we'll come back stronger and better this time around if we are given the opportunity. Beautiful. Can you say something about an improved system? Stronger team? We don't have much. You're not sleeping well today, are you? No! Click and do all the lying. I'll stay to the facts. Please don't. Okay. Can you say anything about what positions are now better to take on this opportunity? Yes, so we have grown in the last few years. We are well equipped to come back and do a better job because we have improved and strengthened our system. But the thing is, we didn't lose because of those reasons. No, I know. But we want them to know that while we've been broken up, we've been out there doing the glow up. And so we'll come back better and bigger than before. And you were already confident in what we did. It was an unfortunate set of circumstances. We can do even better than that now. You think we were good before? Wait, can you see us now, bitch? Right, go. You know I have to lead this, right? So just another powerful statement around that piece. The same thing in your own words. The question will be... In my view. That's how you wanted me to start, isn't it? We did a better job before. No, no, no. But the initial, the first one we did, was it in my view? The one where you said, why do you believe AFS? No, no, no, no. The one with the deliver a bit hard. I mean... Oh, you want to go back to that question? Yeah, sure. Isn't that what we're still answering? I'm just ad libbing at this point. Okay, okay. Okay, yes. No, no, that's fine. So what you want me to do now is go back to the answer where we think that we have done a great job before. We come back better because we have grown with a better system, a stronger team, and more confidence. We're ready to be there for you. Should we mention around that they will see the same faces again? Yeah, because we've got that, so you can say that. Oh, okay, if you've got that, that's fine. Okay. Before we do that, can you just look at me and say, it's about you. No, it's about me. No, it's about me, not about you. Can you say that for me? It's about you. It's about you. Because I'm going to get so afraid to do that too. I want everyone to know, it's about you, it's about you. That's okay, don't worry, we're good. One more, it's about you. It's about you. Thank you. Thank you. So, one more last statement before we talk about returning with heart again, okay? We were good before. Yes. We're going to be great now, and here's why. Familiar faces, improved system, stronger team, ready to do it for you. Okay. Start with, we were good before. We were good before, and we will come back better and stronger because we have a better system, confident team members, and people that you have seen before. Familiar faces. Love it. Happy with that? Yes. You'd better be. Also, just one that we didn't think about, that we may be following on from this, is that Susan's unique in the fact that she was on SOTN, isn't that what you said? A bit more of that than that. I'm just thinking about, we've done it along the lines of, what would we feel if we said, I'm looking forward to being the project manager? I'm looking forward to coming back. I'm looking forward to leading the mobilisation. I'm looking forward to leading the mobilisation for ADS and giving all that experience back to your benefit. Something like that. That's nice. Then you finish this. Is that it? Mm-hmm. And me. It's something along those lines. It's something about what your role is. So my role, when we're successful, my role is to be a mobiliser, whatever it is. Okay. Okay. Action. So talk to me about how excited you are at the opportunity to come back and remobilise? Remobilise? Remobilise? Okay. Okay. If, as a Link Village Services, we're given the opportunity, for Tambora and Kalindi, as a service provider, we will come stronger, of course. At the same time, we have experience demobilising the site, and we are keen and eager to mobilise the site again. And I'm keen, because this is about you. I'm. I thought I shouldn't say I. It's me, me, me. No, because this is about your experience. Okay. Start with this. You've got the unique experience to do demobilising. What means that? Finish this sentence. I am really excited. I'm really excited? That's it? No! Then what? Oh, finish the sentence. So I will have to go through the sentence again. What did I say? I am really excited. Forget the if we win part. Just say, oh, I'm really excited to come back. Okay. So that is the starting sentence or finish sentence? Starting with I am really excited. Starting with, and then whatever you like. I'm really excited. Okay. It's a chance to, because it's, yep. I'm really excited. It's a chance to. Okay. Should I start with if I, if we are given the opportunity? Okay. I don't want to come across cocky that we got it in the bag. No. Yeah. Yeah. At the chance, because it is a chance. We don't need to say the if, right? Okay. I'm really excited at the chance. Yes. Okay. To potentially come back, mobilize this chance again, do a great job. You'll see our familiar faces. We've got better systems, all of the things. All right. Start with, I'm really excited at the chance. And be excited. Okay. All right, go. Okay. I'm feeling it, I'm feeling it. Okay. I'm really excited to be coming back to PLS. Oh, great. Why? I'm excited, but why? Okay, fine. Okay. You're going to come in my team. Okay. I'm really excited if we're given a chance to re-mobilize Tamra and Kalindi, especially after demobilizing a couple of years ago. We have gained a lot of experience from it. We are confident that we have done it in the right way. Safe way. And this time around, we want to come back positively mobilizing the sites. Is that? Okay. Go on. Go on. No. Oh. Okay. Okay. Yeah. I'm really excited. Yeah. Okay. She will say no. Okay. I am. Yes. Okay. No. Okay. I'm excited to be coming back to PLS to mobilize Tamra and Kalindi this time around. We have done demobilization in the past. It was an interesting experience in a positive way, even though it was a departure from the contract. But I'm confident with Phil, Franklin, and myself leading the mobilization, we will deliver it. Is that better? The crowd goes wild. Okay. Can you do one more for me? No. Not the same one? Okay. Okay. My name is Susan. I am the volunteer pilot. Okay. Okay. Let me turn you on. Okay. Full name? No, no, no. First and last name. Okay. Okay. Okay. Okay. My name is Susan Tangaya. I'm operations slash contract and procurement director. Oh, do we need to say? Okay. Let's do it again. Okay. My name is Susan Tangaya. I'm operations slash contract and procurement director for Estetling Village Services. Okay. Which part do you want me to smile? The whole thing. Okay. Okay. My name is Susan Tangaya. I'm operations slash contract and procurement director for Estetling Village Services. Okay. Okay. I'll get Sue to do one of that. It's about you and introducing yourself. Yeah.