Customer Service older

The caller is speaking to Sam from the company about a promotion that has ended. Sam offers to switch the TV service back to the original plan. The caller then mentions planning a family vacation and Sam offers to gather information and discuss vacation plans. Thank you for calling the company. This is Sam. How can I help you? It certainly does, sir, which is why we extended the six-month promotion to a full year for you. However, it is a promotion and it has ended. If you'd like, I can switch your TV service back to TV green so that your bill returns to what it was. Oh, that is no problem at all. You came to the right place if you need to plan a family vacation. I'll start by gathering some information about you and your family, then we'll talk about what you have in mind for vacation. Sound good?