Welcome to today’s episode. Let’s talk about something every Kenyan business owner should be thinking about — quality. In today’s fast-moving economy, quality isn’t optional. Whether you’re running a manufacturing firm in Nairobi, a logistics company in Mombasa, or a healthcare facility in Kisumu, your customers expect consistency, efficiency, and trustworthiness. And the truth is, those expectations aren’t going down — they’re going up. This is where a QMS system, or Quality Management System